Frequently Asked Questions

Nani General Info

Nani is based out of the mountains of Northern Utah. Nani is the Hawaiian word for beautiful and was chosen because we want every woman to feel Nani. Our mission is to create fashion forward, active swimwear that empowers women to feel comfortable and confident. The Nani brand pillars are super important to us and include sustainability, inclusivity, and active coverage. We are owned and run by all women- we get you!

 

Nani Swimwear holds many United States design patents on our pockets and other unique styles. See our About Us page for more info.  

We are happy to assist you! Our Customer Care Team is available Monday to Friday, 10 am to 4 pm MST. 

 

You can reach them using the online chat widget, email at help@naniswimwear.com, or phone at (435) 214-1828.

We aren't currently looking for brand ambassadors right now! If you are interested in working with Nani on an influencer or collaboration level we would love it if you sent us an email with what you have in mind. Email hello@naniswimwear.com! 

We would love to see you at our Smithfield Outlet Store! Our hours are 12:00pm-4:00pm Monday-Friday. If you can't visit us there, we are carried in different retailers across the country so reach out to the customer care team and we will help you find a store near you!

We want to hear how your experience was! You can leave a review on Nani Google Page and/or on our Facebook Reviews Page. We look forward to hearing your feedback!

 

 

Unfortunately, Nani does not offer price adjustments. If you would like any help with your return, please reach out to our customer care team. 

 

Orders

As soon as you place an order, our fulfillment center is on it! They work hard to get your package out fast. Check your order carefully before submitting it at checkout as we are unable to cancel or edit orders once they have been placed. We are happy to accept any unwanted items for return. Here is the link to our return portal!

Yes! We are so sorry you were sent a damaged item. Please send a photo of the damaged item along with the order number that the item was from to help@naniswimwear.com. We make sure we get you taken care of!

If you are located in Cache Valley, we would love to see you in our outlet store for pickup. Once you place your order, please reach out to our customer care team and let them know the order number.

This process can take up to two business days. We will text you once the order arrives to the outlet store!

If you didn't get an email confirming your order number, please reach out to our customer care team. It's possible that the email was entered wrong, but no worries! We can help you fix it. Please let us know what email you would like the order updates sent to. 

Sometimes packages can get marked as delivered. We recommend checking with your neighbors and your local post office. If you think your package has gotten lost, please reach out to our customer care team to make an insurance claim. 

Product

For a complete list of care tips, follow this link: Caring for your Nani Suit! Here are a few quick tips for you:

 

Hot water, chlorine, and sunscreen are not your swimsuit's friends. These things are not only hard on suits but can ruin them. The spandex in the fabric that makes them cling just right to your body makes them vulnerable to heat and harsh chemicals.

 

Be religious about a post-wear rinse. Shower off with fresh water as you get out of the pool. Hand wash with a delicate detergent when needed. Lay flat to dry out of direct sunlight. Never twist to wring out water.

Check out the Nani SIZING PAGE here. Nani suits run true to size, order your normal dress size. If you are in-between sizes, we suggest sizing down on swim. Your suit should fit snug when dry to make sure it stays with you when wet.

Nani Fit Stylists are trained to help you find the right fit. You can reach out to our customer care team here! 
 

Nani recently added a new page, our Shop by Coverage Page! This page is designed so you can find the perfect Nani for you! Reach out to our customer care team to get in touch with a fit specialist if you have any more questions.

We offer electronic gift cards. They are delivered by email and contain instructions to redeem at checkout. Our gift cards have no additional processing fees. Reach out to our customer care team if you would like to request physical gift cards shipped to you. 

Returns & Exchanges

We understand things don't always work out and are happy to help you return items. All you need to return your items is your order number and shipping zip code. If you don't have this information, reach out to our customer care team!

Click here to see our return policy

Nani Last Chance items are only eligible for store credit. You can complete the store credit process through starting at our return policy page!

Feel free to reach out to our customer care team if you have any more questions!

Yes we do! Head to our return policy page to check out the steps on how to do so.

If you have any questions, reach out to our customer care team!

Unfortunately no you cannot ship multiple orders in the same package. To receive a full refund for each order, they need to be processed and packaged separately. Our returns system is now automated so that when your return gets scanned as delivered from the mail carriers, you are refunded. 

 

If you have any questions, feel free to reach out to our customer care team!

Nani has a 30-day return policy! The 30-days begins from delivery date. After that time frame, your items will become unreturnable in our system. If you feel you have extenuating circumstances, reach out to our customer care team!

Rewards

To check your Nani Rewards, sign into your account here.

Once you sign in, you'll see all of your rewards for each purchase you've made!

We LOVE our girl gang and want to give back! It's easy to sign up and FREE! Depending on your status, you will recieve a certain number of points for every dollar you spend. You can also recieve points by interacting with us on social media and leaving a review. Check out how to earn points on our Rewards Page

Sometimes it can take up a week for the points to show up on your rewards account. If you don't have them in that time frame, please reach out to our customer care team!

Shipping

Our goal is to ensure that you receive your order in excellent condition; however, we recognize that incidents happen and errors occur during the shipping and delivery process. That is why we offer shipping protection! We hope this process is easy and helpful for you!

Our shipping protection helps us protect you from uncontrollable factors during the shipping process. Orders that qualify for shipping protection will be able to choose this service at checkout. You have the option to remove the shipping protection by de-selecting the check box located on the order summary. Please note; orders that have opted out of shipping protection do not qualify for compensation for any lost, stolen, or damaged packages.

Claims for all damaged, lost, and stolen packages must be reported within 10 business days from when the tracking states "delivered" or from the last time the tracking updated. Please note that original shipping charges are ineligible for a refund.

Reach out to our customer service team for help, questions, or to submit a claim.
 

We work hard to get your order out quickly! We have been experiencing some slight delays with overwhelmed shipping carriers that are out of our control but we will email you a tracking number so you are aware of the transit times. 

 

The shipping speeds are as follows:
Flat Rate Shipping - 7-10 Business Days
UPS Ground 2-7 Business Days
UPS 2nd Day Air - 2 Business Days
UPS Next Day Air - 1 Business Day


Orders placed after noon (12:00 pm MST) will ship the next BUSINESS day. For example: UPS Next Day Air orders placed on Friday before noon (12:00 pm MST) will ship the same day and deliver the following MONDAY. UPS Next Day Air orders placed on Friday after noon (12:00 pm MST) will ship on Monday and deliver TUESDAY. 

Currently, we only ship to Canada. Get excited because we are in the works of expanding! Good things take time right? ​If you live in Canada, here are the steps to placing an order!

 

You can choose our international flat rate shipping option during checkout. Shipping is usually estimated at around ten days, but we will email you a tracking number as your order ships!
 

Yes! You may choose your order shipping speed at checkout where calculated rates are provided. UPS Next Day Air & UPS 2-Day Air orders placed before NOON (12 PM) MST will ship on the SAME BUSINESS day. Orders placed after NOON (12 PM) MST will ship the NEXT BUSINESS day. UPS does not deliver on Saturdays; Monday-Friday ONLY. 

 

EXAMPLE: UPS Next Day Air orders placed on Friday before noon MST will ship the same day and deliver the following MONDAY. UPS 2nd Day Air orders placed on Friday after noon MST will ship on Monday and deliver TUESDAY.

 

NOTE: If expedited shipping is selected and you would like your order to arrive by Friday, you must place your order by Wednesday with UPS 2nd Day Air BEFORE 12 PM MST for a Friday delivery. Orders must be placed on Thursday with UPS Next Day Air BEFORE 12 PM MST for a Friday delivery. 
 

 

Currently, USPS is experiencing extreme shipping delays in processing facilities across the country. USPS is working to clear the delays where packages have not been scanned in the postal system. While we are shipping all packages on time on our end please allow extra time for packages to receive postal scans.

 

Delivery times, including packages shipped via Priority Mail, are also experiencing longer than usual delivery times once packages have been scanned in. Unfortunately, once a package has been dropped off at USPS delivery times are beyond our control. We appreciate your patience as we work through this difficult time.

In some cases, UPS is transferring packages to USPS for final delivery. Packages may be scanned as delivered when transferred between carriers and before actual delivery. Packages are then delivered after a day or two by USPS.

If your package was scanned delivered to your address, ask your family, neighbors, and delivery person first; almost always the package is found.

If your tracking number shows the package is lost or would like to make a shipping insurance claim, please reach out to our customer care team for help with an insurance claim with your order information and our team is happy to help investigate for you.

Monday, Tuesday, Wednesday, Thursday and Friday are considered business days. Holidays that may land on the days listed above not considered business days!