Frequently Asked Questions
Nani General Info
We would love to see you at our Outlet Store in North Logan, Utah! Our hours are 10:00pm-4:00pm Monday-Friday. If you can't visit us there, we are carried in many large retailers across the country so reach out to the customer care team and we will help you find a store near you!
Nani Outlet Store: 3065 North 200 West, Suite #100, North Logan, Utah
We aren't currently looking for brand ambassadors right now! If you are interested in working with Nani on an influencer or collaboration level we would love it if you sent us an email with what you have in mind. Email firstname.lastname@example.org!
Unfortunately, Nani does not offer price adjustments. If you would like any help with your return, please reach out to our customer care team.
We are happy to assist you! Our Customer Care Team is available Monday to Friday, 10 am to 4 pm MST.
You can reach them using the online chat widget, email at email@example.com, or phone at (435) 214-1828.
Nani is based out of the mountains of Northern Utah. Nani is the Hawaiian word for beautiful and was chosen because we want every woman to feel Nani. Our mission is to create fashion forward, active swimwear that empowers women to feel comfortable and confident. The Nani brand pillars are super important to us and include sustainability, inclusivity, and active coverage. We are owned and run by all women- we get you!
Nani Swimwear holds many United States design patents on our pockets and other unique styles. See our About Us page for more info.
As soon as you place an order, our fulfillment center is on it! They work hard to get your package out fast. Check your order carefully before submitting it at checkout as we are unable to cancel or edit orders once they have been placed. We are happy to accept any unwanted items for return. Here is the link to our return portal!
If you are located in Cache Valley, we would love to see you in our outlet store for pickup. Once you place your order, please reach out to our customer care team and let them know the order number.
This process can take up to two business days. We will text you once the order arrives to the outlet store!
There has been an increasing number of orders with USPS that have been scanned as delivered a day before they reach the customer. We recommend checking with your neighbors and your local post office first. Packages almost alwasy appear after a day or two.
If your tracking number show the package was shipped but never the tracking never updates, and you purchased shipping insurance with you order, please reach out to our customer care team to make an insurance claim.
If you didn't get an email confirming your order number, please reach out to our customer care team. It's possible that the email was entered wrong, but no worries! We can help you fix it. Please let us know what email you would like the order updates sent to.
This does not happen often and we are so sorry it happened to you! Please send a photo of the damaged item along with the order number that the item was from to firstname.lastname@example.org. We will make sure we get you taken care of quickly!
We offer electronic gift cards. They are delivered by email and contain instructions to redeem at checkout. Our gift cards have no additional processing fees. Reach out to our customer care team if you would like to request physical gift cards shipped to you.
Nani suits are durable and made with high quaility recycled fabric. The delicate spandex fibers of any swimsuit can be damabed however. Here are some quick tips to help you extend the life of your swim-
Hot water, chlorine, and sunscreen are not your swimsuit's friends. These things are not only hard on suits but can ruin them. The spandex in the fabric that makes them cling just right to your body makes them vulnerable to heat and harsh chemicals.
Be religious about a post-wear rinse. Shower off with fresh water as you get out of the pool. Hand wash with a delicate detergent when needed. Lay flat to dry out of direct sunlight. Never twist to wring out water.
For a complete list of care tips, follow this link: Caring for your Nani Suit! Here are a few quick tips for you:
Check out the here. Nani suits run true to size, order your normal dress size. If you are in-between sizes, we suggest sizing down on swim. Your suit should fit snug when dry to make sure it stays with you when wet.
Nani Fit Stylists are trained to help you find the right fit. You can reach out to our customer care team here!
Returns & Exchanges
Due to the deep, deep discounts Nani Last Chance items are all final sale.
Feel free to reach out to our customer care team if you have any more questions!
Nani has a 30-day return policy! The 30-days begins from delivery date. After that time frame, your items will become unreturnable in our system. If you feel you have extenuating circumstances, reach out to our customer care team!
Sometimes it can take up a week for the points to show up on your rewards account. If you don't have them in that time frame, please reach out to our customer care team!
To check your Nani Rewards, sign into your account here.
Once you sign in, you'll see all of your rewards for each purchase you've made!
We LOVE our girl gang and want to give back! It's easy to sign up and FREE! Depending on your status, you will recieve a certain number of points for every dollar you spend. You can also recieve points by interacting with us on social media and leaving a review. Check out how to earn points on our Rewards Page
Yes! You may choose your order shipping speed at checkout where calculated rates are provided.
UPS 2nd DAY AIR Orders placed before 1:00 pm (MST/MDT), will ship the same day. Orders after 1:00 pm (MST/MDT) will ship the following day. UPS 2nd Day Air is a two business day delivery, AFTER the date the order was completed. EXAMPLE: Orders placed on Wednesday with 2nd-day air before 1:00 pm will be picked up by UPS the same day. Thursday will count as the 1st business day, and Friday will count as 2nd business and delivery day. Orders placed after 1:00 pm (MST/MDT), will be batched for fulfillment and shipping the next business day. EXAMPLE: Orders placed after 1:00 pm on Wednesday will ship Thursday, business day 1 will be Friday, and business day 2, will be Monday.
UPS NEXT DAY AIR Orders placed before 1:00 pm (MST/MDT), will ship the same day. Orders placed after 1:00 pm (MST/MDT) will ship the following day. UPS NEXT DAY AIR is a one-business-day delivery service. EXAMPLE: Orders placed on Thursday before 1:00 pm (MST/MDT) will be picked up by UPS the same day. Delivery will be Friday. Orders placed on Friday before 1:00 pm (MST/MDT) will ship the same day, and be delivered on Monday or Saturday for select areas (the next business day). EXAMPLE: Orders placed on Friday after 1:00 pm (MST/MDT) will be batched for shipping the following Monday.
Nani Swimwear is not responsible for delays or change of delivery times once shipments are in possession of UPS.
UPS does not run service on weekends in many areas.
Our goal is to ensure that you receive your order in excellent condition; however, we recognize that incidents happen and errors occur during the shipping and delivery process. That is why we offer shipping protection! We hope this process is easy and helpful for you!
Our shipping protection helps us protect you from uncontrollable factors during the shipping process. Orders that qualify for shipping protection will be able to choose this service at checkout. You have the option to remove the shipping protection by de-selecting the check box located on the order summary. Please note; orders that have opted out of shipping protection do not qualify for compensation for any lost, stolen, or damaged packages. Orders with an incorrect or invalid shipping address inputted during the checkout process by the customer will be re-shipped to the correct address when received back at our warehouse.
Claims for all damaged, lost, and stolen packages must be reported within 10 business days from when the tracking states "delivered" or from the last time the tracking updated. Please note that original shipping charges are ineligible for a refund.
Reach out to our customer service team for help, questions, or to submit a claim.
Currently, we only ship to Canada. Get excited because we are in the works of expanding! Good things take time right? If you live in Canada, here are the steps to placing an order!
You can choose our international flat rate shipping option during checkout. Shipping is usually estimated at around ten days, but we will email you a tracking number as your order ships!
We work hard to get your order out quickly! We have been experiencing some slight delays with overwhelmed shipping carriers that are out of our control but we will email you a tracking number so you are aware of the transit times.
The shipping speeds are as follows:
Flat Rate Shipping - 10-14 Business Days
Priority Shipping - 5-7 Business Days
UPS Ground 2-7 Business Days
UPS 2nd Day Air - 2 Business Days
UPS Next Day Air - 1 Business Day
Orders placed after noon (12:00 pm MST) will ship the next BUSINESS day. For example: UPS Next Day Air orders placed on Friday before noon (12:00 pm MST) will ship the same day and deliver the following MONDAY. UPS Next Day Air orders placed on Friday after noon (12:00 pm MST) will ship on Monday and deliver TUESDAY.
Monday, Tuesday, Wednesday, Thursday and Friday are considered business days. Holidays that may land on the days listed above not considered business days!