We are looking to hire immediately.
Hours: 9:30 am to 2:30 pm, Monday through Friday.
Competitive pay, based on experience. In-office position in Smithfield, Utah.
Nani is looking for a genuine and outgoing Customer Care Manager to join our team. If you are dedicated and hardworking and love the Nani vibe, we want to hear from you!
Our customers are extremely important to us and this critical role provides them direct contact to our brand. We are looking for an individual to manage multiple contact channels simultaneously, in-store, phone calls, email, and chat. The right candidate will have an infectious personality, a desire to engage in meaningful conversation, the ability to think critically on-their-feet in the moment, and a passion for genuinely helping others.
Nani’s environment is dynamic and fast paced. Our team is looking to "wow" customers and exceed their expectations. We work hard, but we have fun, too! We are not looking for order-takers or script-readers – we are searching for those who can engage with our customers and think critically to help the customer find the right products, track down orders and get creative with solutions!
ABOUT THE JOB:
-Help customers over multiple contact channels, including inbound chats, phone calls, in-store, and email. Following up with customers as appropriate.
-Engage directly with customers who contact us for a variety of topics ranging from helping them shop for their new suit, finding the perfect fit, or even problem-solving when something does not go as planned.
-Research and problem solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
-Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
-Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
-Past customer service experience a plus.
-Demonstrate excellent communication skills (written, verbal, and listening).
-Ability to multi-task (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment.
-Operate with ownership, be a self-starter, and have a strong attention to detail.
-Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers.
-Ability to adapt to change in accordance with the business needs of the company.
-Be dependable and consistent in scheduled hours.
-Looking for long term employment.
-Must bring proven ability to maintain confidentiality and secure sensitive information.
-High school diploma or equivalent.
-Must be able to pass background check.
Email your resume to firstname.lastname@example.org. Use “Customer Care Manager” in the subject line.
Please include answers to the following questions:
1) What is your earliest start date?
2) What is your expected pay?
3) Timeframe of employment, or plans for the next few years?
4) Why are you a good fit for this position?