Customer care

Returns, made easy.

You've got 30 days from delivery to return or exchange your suit. Just make sure it's unworn, with the tags attached and the hygienic liner in place. If you added Return Coverage, returns are free. You can choose a standard exchange or an Instant Exchange, and we'll ship your new piece before you send your original one back.

Start your return
We've got you!

Three easy ways to return

All three are open to every eligible return. Store credit is the friendliest — no shipping deduction, never expires, redeemable on anything we sell.

Option 01

Refund to payment.

$8.00 w/o return coverageFees for shipping & processing waived w/ Coverage
  • 5–7 business days after we receive the package.
  • Pre-paid return label included.
  • Refunded to original payment method.
Refund to payment
Option 02

Store credit.

Free
  • Issued the day we receive the package.
  • Stackable with promo codes.
  • No expiration, ever.
Take store credit
Option 03

Exchange (1 per order).

Free
  • One exchange per original order.
  • Instant Exchange ships the new piece first — see below.
  • Different price? We'll add credit or charge the difference.
Start exchange
FAQ's

Common questions.

Don't see yours? Email help@nani.com or text the team at (435) 214-1828. Most replies inside a business day.

  1. 01 My order was delivered more than 30 days ago. Can I still make a return?

    Our return portal automatically closes 30 days after delivery. If you're just a day or two past the deadline, email help@nani.com with your order number and a quick explanation. We'll take a look and do our best to help whenever we can.

  2. 02 I removed the hygienic liner. Can I still return my suit?

    Unfortunately, no. For hygiene reasons, we can only accept returns if the hygienic liner is still in place. We recommend trying your suit on over your underwear and leaving the tags and liner attached until you're sure it's the perfect fit.

  3. 03 Can I exchange a Final Sale piece for store credit?

    Final Sale and Last Chance items aren't eligible for returns or exchanges. If you have questions about your order or think something doesn't look right, reach out to our Customer Experience team—we're always happy to take a look and see how we can help.

  4. 04 I didn't add Return Coverage. What's it cost?

    If you choose a refund to your original payment method, there's a flat $8 shipping fee for your prepaid return label. The fee is charged when you submit your return. Exchanges and store credit returns include a prepaid return label at no additional cost.

  5. 05 Can I cancel or edit an order after I place it?

    Our fulfillment team starts packing orders almost right away, so we're usually not able to make changes or cancel an order once it's been placed. Once your order arrives, you can easily start a return or exchange through our return portal. If you need help, our Customer Experience team is always happy to help.

  6. 06 I can't find my order number. What should I do?

    Check your inbox for “Your nani order is confirmed” or sign in to your account — every order is listed under Orders. Still can't find it? Email help@nani.com with the name and ZIP on the order and we'll dig it up.